ADVOCACY VOLUNTEER JOB DESCRIPTION

ROLE: To advocate effectively on behalf of Help Now! clients. Reports to and under oversight of Program Manager/Director of Programs.

DUTIES:

• Effective advocacy/appropriate referrals
• Demonstrates dependability
• Keeps accurate records

SPECIFIC TASKS:

Advocacy

• satisfactorily completes advocate training program
• develops appropriate interview technique and manner with clients
• acts in professional polite manner in dealing with other party to dispute or issue
• acts resourcefully in using best efforts to address client's matter or in making referral
• Dependability
• available to assist clients at scheduled times
• pursues and responds to all aspects of client matters in timely fashion
• attends organization events including training updates and idea exchange sessions
• follows organizational procedures
• Record keeping
• inputs case data accurately into case information database
• inputs time data accurately into timesheet database
• maintains accurate notes and hard copy of papers relating to client matters
• maintains client confidentiality

COMMITMENT: To assist the organization in its advocacy work on behalf of clients for at least 6 months after training with a minimum of 8 hours per week spent in the office at agreed upon times.